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They say that experience is a wonderful thing and of course, it is. There is evidence that security professionals who have gone through cyber incidents, learn from their experiences and apply that knowledge better than those who have not.
Now I’m not saying that you should go out an find problems. But I am saying that on the job learning counts. That leadership teams must remember that every cyber event is going to be different and that their security teams may not have all the answers.
Jack Welch the CEO of General Electric is a leader who made some of the most impactful leadership decisions of his age. Many don’t know that as a chemical engineer he blew up a factory in the 1960’s. His boss met with him to discuss how he could do things better next time, not to fire him.
We need to remember that cyber is an enterprise wide risk, touching all aspects of a business. There are invariably no right answers, only complex choices, which can have unpredictable outcomes. It’s incumbent on leaders to understand the risk and ask the right questions to work through the complexity. I have sat on the corporate side of quite a few incidents and have been fortunate that leadership teams and regulators have listened.
‘Don’t manage – Lead Change before you have to’ (Jack Welch)
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